Terms of Service

Welcome to Meli. These Terms of Service (“Terms”) govern your access to and use of our website, online shop, products, and related services.

By accessing or using this website, you agree to these Terms.

Website: Meli

1. About Meli

Meli is operated by Athanasiou Family Lifestyle FZCO, Dubai, United Arab Emirates. We curate marble and travertine objects, lighting, and everyday details — Greek heritage and Arabic craft — along with related content and customer support.

Orders are fulfilled through trusted third-party fulfillment and logistics partners. Meli is the merchant of record; fulfillment partners handle sourcing, packing, and shipping on our behalf.

The website may include:

• Product browsing and checkout
• Collections and room edits
• Newsletters and editorial notes
• Contact and custom-sourcing inquiries
• Wishlists and shopping tools

2. Eligibility

You must be at least 18 years old to use this website or place orders unless supervised or authorized by a legal guardian.

By using Meli, you confirm that:

• you can legally enter into agreements,
• your information is accurate,
• and your use complies with applicable laws.

3. Product information & content

Product descriptions, images, dimensions, and materials are provided in good faith. Colors, veining, and finishes may vary from what you see on screen depending on your display, lighting, and the natural characteristics of stone. Natural stone — travertine, marble, limestone — is unique; each piece varies.

Lifestyle content, guides, and newsletters are for inspiration only. They are not professional design, medical, legal, tax, or financial advice.

Your responsibility

You remain responsible for how you interpret and apply any content from Meli, and for confirming that products suit your space, use, and local requirements before purchase.

4. Orders, payments & shipping

When you place an order, you agree to provide accurate payment and delivery details. Prices may change at any time; the price confirmed at checkout applies to that order.

Payment is processed through third-party providers. We are not responsible for failures of banks, card networks, or payment platforms outside our control.

Shipping timelines are estimates. Orders are processed and shipped through fulfillment partners; delivery to the UAE typically takes 7–15 business days after dispatch unless stated otherwise at checkout. See our Shipping policy for full details.

You may cancel an order for a full refund only before it enters processing. Once processing begins, cancellation is not available.

Customs and import charges for UAE delivery are included in the checkout price unless we state otherwise. Delays caused by couriers, customs clearance, incorrect delivery details, or events outside our reasonable control are not grounds for cancellation or refund after dispatch.

If tracking shows your order as delivered, we treat delivery as complete unless you provide a non-delivery certificate from the local courier or post office.

Refunds, replacements, and the Meli Guarantee follow our Returns policy, together with applicable UAE consumer law. Delivery timelines and fees are described in our Shipping policy.

5. Accounts & wishlists

Some features (such as wishlists) may store preferences on your device or account. You agree not to misuse the website, attempt unauthorized access, or interfere with other users.

We may suspend access that violates these Terms, harms the site, or creates legal or security risks.

6. User content

If you submit content to us — including messages, photos, reviews, or testimonials — you grant Athanasiou Family Lifestyle FZCO a non-exclusive worldwide license to use, display, reproduce, and distribute that content for website operation, marketing, and improvement purposes.

You remain responsible for the legality and ownership of your content.

You may not upload content that:

• violates laws,
• infringes intellectual property,
• contains harassment or abuse,
• spreads malicious software,
• or harms the website.

7. Intellectual property

Meli names, product photography, copy, designs, and media are protected by intellectual property laws.

You may not:

• copy,
• resell,
• reproduce,
• scrape,
• reverse engineer,
• or commercially exploit website materials without written permission.

8. Third-party services

Meli may integrate or link to third-party providers, including:

• payment processors,
• fulfillment and logistics partners,
• shipping and courier partners,
• analytics providers,
• social platforms,
• and external partners.

We are not responsible for third-party services, policies, availability, or actions. Use of third-party services is subject to their own terms and policies.

9. Privacy

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

10. Limitation of liability

To the maximum extent permitted by law, Athanasiou Family Lifestyle FZCO and its affiliates shall not be liable for:

• indirect or consequential damages,
• loss of profits,
• personal decisions made from website content,
• business interruption,
• data loss,
• or third-party conduct.

Use of the website is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless Athanasiou Family Lifestyle FZCO, its founders, team members, partners, affiliates, and service providers from claims arising from:

• your misuse of the website,
• violation of these Terms,
• unlawful conduct,
• or infringement of rights.

12. Termination

We may suspend or terminate access at any time if:

• these Terms are violated,
• website security is threatened,
• or required by legal or operational reasons.

Users may stop using the website at any time.

13. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates unless otherwise required by mandatory local consumer laws.

Any disputes shall be subject to the competent courts of the UAE.

14. Changes to Terms

We may update these Terms periodically.

Continued use of the website after updates constitutes acceptance of the revised Terms.

15. Contact

For legal or support inquiries, contact:

Athanasiou Family Lifestyle FZCO
Website: Meli
Email: legal@meli.ae