We deliver across the GCC — the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.
Live destinations are the six GCC states. Outside the GCC, write to us before checkout — we may arrange delivery on a case-by-case basis. Those orders still leave from international fulfillment partners. Write to us if you need an address outside the GCC.
Prices follow your delivery country, before tax. UAE orders add 5% VAT on the merchandise at checkout. Elsewhere in the GCC — and on any order we arrange outside the GCC — we do not add VAT. Import VAT or duties may be charged on arrival by local customs; they are not collected at checkout.
02Delivery cost
The piece is priced with fulfillment. Checkout shows Meli delivery and the shipping price for your country. Product-true timing and available delivery percentages appear in the bag details.
Checkout shows Meli delivery at the shipping price for your country, including the UAE. The bag details are product-true.
03How we fulfill orders
Meli curates products and works with fulfillment partners to source, pack, and ship. Some pieces leave from partner stock already in the UAE. Others leave from international fulfillment partners. The bag already tells you the usual window for the piece. We work with fulfillment partners. Pieces already in the UAE may leave as one parcel; international partner stock may still travel as separate parcels.
Pieces leave from partner stock — not from the studio. Stock already in the UAE may leave together; international partner stock may still split. You do not need a separate import account; we coordinate fulfillment and delivery on your behalf.
04Processing & dispatch
90% of orders are processed within 1–3 business days (Sunday–Thursday, excluding UAE public holidays).
The remaining 10% take longer to leave. That is still a normal order.
During busy periods (sales, new collection launches), processing may take an extra business day. We will email you if we can confirm an unexpected delay.
Once an order is dispatched, we share the tracking details our fulfillment partners provide.
Cancellation: You may cancel for a full refund only before your order enters processing. Once processing begins, the order cannot be cancelled. See the Returns policy for details.
05Delivery timelines
Read this before you treat the bag days as a promise.
The timing in your bag details is the usual window: most orders, not every order. Remaining orders take longer.
About 90% of partner-fulfilled orders are processed in 1–3 business days. The remaining 10% take longer to leave. After dispatch, the transit window in the bag details reflects the exact variants in your bag and the destination country. Where a reported share is available, it describes that product-true transit window — not a promise that your parcel arrives in those days. The remaining deliveries take more days. The arrival range adds processing to that usual transit unless the bag already shows a complete door window for that piece. These are estimates, not a guaranteed arrival date.
Some pieces leave from partner stock already in the UAE. For those, the usual door window in the bag is 2–5 days in the UAE, and 5–15 days elsewhere in the GCC. That window is the usual arrival, not a guaranteed date.
The i next to Shipping in your bag lists product-true timing for the exact variants in your bag and available delivery percentages. Some destinations and products use a longer usual window than others.
Stage
What it means
Order processing
1–3 business days for 90% of orders. The other 10% take longer.
Transit after dispatch
The reported windows for each exact variant and destination — most orders, not every order.
Bag complete
The slowest usual parcel window in the bag. Not a guaranteed arrival date.
Remote areas and customs
May add time after dispatch.
A parcel that arrives after the usual window is not, by itself, late in the sense of a return. We investigate if tracking is missing, stuck, or the parcel has not arrived within 60 days of dispatch — see section 6.
We confirm what our fulfillment partners can confirm — typically processing, dispatch, and tracking. Customs clearance, weather, holidays, and courier capacity can add time.
06Delayed or lost orders
If your order lacks tracking information, appears stuck in transit, or has not arrived within 60 days of dispatch, contact us at claims@meli.ae with your order number. We will investigate with our fulfillment and logistics partners and follow what they can confirm.
We are not responsible for delays caused by incorrect addresses, unreachable recipients, customs issues attributable to the recipient, or events outside Meli's reasonable control (including severe weather, epidemics, strikes, or customs inspections). A delay is not, by itself, a return.
07Delivery attempts & address accuracy
Please provide a complete delivery address and a reachable phone number at checkout. Couriers may contact you before arrival.
The local courier may attempt delivery 1–3 times. If delivery cannot be completed, the parcel may be held at a local post office for 3–7 days for collection. You are responsible for collecting it during this period.
If a delivery fails because of an incorrect address, unreachable recipient, refusal to accept the parcel, or failure to collect a held parcel, we are not obliged to refund or reship. Additional re-delivery or reshipment fees may apply.
08Orders marked as delivered
If tracking shows your order as delivered, we treat the delivery as complete. If you believe the parcel was not received, you must provide a non-delivery certificate from the local courier or post office with an official seal. See the Returns policy for the claims process.
09Natural stone & fragile items
Travertine and stone pieces are natural materials — each item has unique veining, tone, and texture. Slight variation from product photography is normal and not a defect.
Fragile items are packed for transit. If your order arrives damaged, contact us within 10 days of delivery with photos or video.
10Order tracking
Tracking links are included in your shipping confirmation email. If you have not received tracking within 3 business days of placing your order, email us at orders@meli.ae with your order number.
11Damaged or missing items
Inspect your delivery when it arrives. If the product is damaged, incorrect, or items are missing, contact us within 10 days at claims@meli.ae with photos or video. Note any outer packaging damage with the courier where possible.
12Changes to this policy
We may update this Shipping Policy from time to time. The version posted on this page applies to orders placed after the effective date shown above.
Shipping does not include a change-of-mind return. If a piece arrives damaged, incorrect, or incomplete, see the Returns policy. Common questions are collected on the FAQ.
