Shipping

This Shipping Policy explains how Athanasiou Family Lifestyle FZCO delivers orders placed through the Meli online shop.

Website: Meli

1. Where we ship

We currently deliver across the United Arab Emirates (UAE) only. If you are ordering from outside the UAE, please contact us before checkout — we may be able to arrange delivery on a case-by-case basis.

All prices are shown before VAT. 5% VAT is added at checkout as required by UAE law. Import duties and customs charges for UAE delivery are included in the price you pay at checkout unless we state otherwise.

2. Delivery cost

Delivery is included in the price you pay at checkout — no separate shipping fee is added for standard UAE delivery.

3. How we fulfill orders

Meli curates products and works with trusted fulfillment and logistics partners to source, pack, and ship orders to you in the UAE.

Your parcel may ship from an international fulfillment centre. You do not need a separate import account; we coordinate fulfillment and delivery on your behalf.

4. Processing & dispatch

• Orders are typically processed within 1–3 business days (Sunday–Thursday, excluding UAE public holidays).
• During busy periods (sales, new collection launches), processing may take an extra business day. We will email you if there is an unexpected delay.
• You will receive a shipping confirmation with tracking details once your order has been dispatched.

Cancellation: You may cancel for a full refund only before your order enters processing. Once processing begins, the order cannot be cancelled. See our Returns policy for details.

5. Delivery timelines

After dispatch, delivery to addresses in the UAE typically takes 7–15 business days, depending on your emirate and courier capacity.

Timelines are estimates. Customs clearance, weather, holidays, and courier capacity can occasionally add time.

6. Delayed or lost orders

If your order lacks tracking information, appears stuck in transit, or has not arrived within 60 days of dispatch, contact us at hello@meli.ae with your order number. We will investigate with our logistics partners.

We are not responsible for delays caused by incorrect addresses, unreachable recipients, customs issues attributable to the recipient, or events outside our reasonable control (including severe weather, epidemics, strikes, or customs inspections).

7. Delivery attempts & address accuracy

Please provide a complete delivery address and a reachable phone number at checkout. Couriers may contact you before arrival.

The local courier may attempt delivery 1–3 times. If delivery cannot be completed, the parcel may be held at a local post office for 3–7 days for collection. You are responsible for collecting it during this period.

If a delivery fails because of an incorrect address, unreachable recipient, refusal to accept the parcel, or failure to collect a held parcel, we are not obliged to refund or reship. Additional re-delivery or reshipment fees may apply.

8. Orders marked as delivered

If tracking shows your order as delivered, we treat the delivery as complete. If you believe the parcel was not received, you must provide a non-delivery certificate from the local courier or post office with an official seal. See our Returns policy for the claims process.

9. Natural stone & fragile items

Travertine and stone pieces are natural materials — each item has unique veining, tone, and texture. Slight variation from product photography is normal and not a defect.

Fragile items are packed for transit. If your order arrives damaged, contact us within 30 days of delivery with photos or video.

10. Order tracking

Tracking links are included in your shipping confirmation email. If you have not received tracking within 3 business days of placing your order, email us at hello@meli.ae with your order number.

11. Damaged or missing items

Inspect your delivery when it arrives. If the product is damaged, incorrect, or items are missing, contact us within 30 days at hello@meli.ae with photos or video. Note any outer packaging damage with the courier where possible.

12. Changes to this policy

We may update this Shipping Policy from time to time. The version posted on this page applies to orders placed after the effective date shown above.

For refunds, replacements, and the Meli Guarantee, see our Returns policy.

13. Contact

Athanasiou Family Lifestyle FZCO
Website: Meli
Email: hello@meli.ae